Cancellation Policy

Last updated: 04/08/2026.

1. Before onboarding begins

You may cancel within 7 days of payment for a full refund, provided onboarding has not commenced (Meta verification not yet initiated and no configuration work performed).

2. During the 12-month minimum term

Early cancellation is possible on written notice; a settlement of 50% of the remaining months’ subscription fees applies, as per the service agreement accepted at sign-up. Any Order Station device is returned to us in working order.

3. After the minimum term

Cancel any time on one calendar month’s written notice to info@chatorder.co.za. Your final month is billed normally; your customer data is returned to you and our copies deleted within 30 days.

4. Pausing

Stores that close temporarily (renovation, relocation) may request a pause of up to 2 months once per year at a reduced holding fee, by arrangement.

5. Cancellation by us

We may cancel on 30 days’ notice after the minimum term, or immediately for material breach (including non-payment after the retry period or acceptable-use violations) after written warning. Where we cancel without breach, any unused portion of the current month is refunded.

6. How to cancel

Email robin@franchiseinabox.co.za with your store name and “Cancellation” in the subject. We confirm in writing within one business day. Requests are only actioned when received from the registered account holder.

ChatOrder is a product of ChatOrder (Pty) Ltd [registration number:2026/616766/07], 655 Marine Drive, Brighton Beach, Durban 4052, South Africa · robin@franchiseinabox.co.za · +27 82 451 1604. Nothing in this policy limits your rights under the Consumer Protection Act, 2008 or other applicable law.